Who is Cornerstone Business Solutions?

In April of 2006, Don Herring, a native of the Crozet area in Western Albemarle County, Virginia, envisioned a regional copier company that would provide a level of service unmatched in the industry. That vision evolved over Don’s 25-year career in the business.

Don’s early years in the service aspect of the industry took him from Charlottesville-to-Richmond-to-Norfolk, Virginia. Advancing to the position of Operations Director for a family-owned business with offices in Lynchburg, Richmond, Roanoke and Norfolk, he was instrumental in growing their annual revenues from $3 Million to $16 Million in a 14-year period. Key to this phenomenal growth were the changes Don implemented to the company’s philosophy and culture. At the time he began, the only factor that determined Copier Technician Service Visits was meter count (a number preset at the factory for the size of a particular machine/model). Seeing the flaw in this system (there was no allowance for time elapsed, human interaction or environmental operating conditions), Don initiated an innovative 90-Day Preventive Maintenance Program for new and existing clients. Consequently, customers received four planned visits to inspect and maintain their equipment each year, regardless of the number of copies they made. This proactive-versus-reactive approach resulted in a highly-successful firm with motivated employees. It was Don’s service-over-sales philosophy that elevated customer satisfaction and loyalty levels to new heights.

That service-over-sales philosophy is the foundation for Cornerstone Business Solutions. Don purchased the Waynesboro area office of a regional copier company. That acquisition included the license to offer Canon products in the Shenandoah Valley and Piedmont Regions of Virginia. This market area includes Harrisonburg, Staunton, Waynesboro, Lexington and Charlottesville in Virginia. Cornerstone Business Solutions was born and Don Herring’s vision became a reality.

Today, Cornerstone Business Solutions is well positioned both geographically and philosophically to serve their growing list of clients. Our 90-Day Planned Preventive Maintenance Program proactively heads problems off-at-the-pass for our clients. Our Four-Hour Service Response Time Guarantee covers our clients should a rare problem occur. Our own highly-trained and qualified staff is augmented by Canon Technical/Factory Support monitored locally by Canon Territory Managers. And, we perform regular account reviews to make sure our customers are utilizing all of the features that our Canon equipment has to offer. We even monitor your equipment usage to ensure that we are giving you the best rate possible for your service agreement.

Behind every Cornerstone employee and our commitment to superior service is Don Herring’s service philosophy and influence. It shows, and we’re delighted it shows! You’ll be delighted, too! Call us today to arrange a convenient appointment at 540.949.7067 and discover the true service you deserve.