CORNERSTONE BUSINESS SOLUTIONS about

Cornerstone Business Solutions is an authorized independant Canon dealer serving the Shenandoah Valley and Charlottesville. Cornerstone was derived from the existence of two very successful companies. First was P&M Office Supplies, which was in business in Waynesboro VA for more than 25 years. Second was Offix Image Smart of Northern Virginia who purchased P&M to obtain the License to sell Canon products in their area. Although Offix was successful in maintaining the existing client base they did not make an attempt to promote or grow the branch office.

Don Herring a native of the Crozet area in Western Albemarle County saw the need to provide the business of The Shenandoah Valley and Charlottesville with a true service oriented company. Mr. Herring fulfilled this need by purchasing the Waynesboro branch from Offix Image Smart and was licensed by Canon to become the Authorized Canon Dealer for the local market. Thus the emergence of Cornerstone Business Solutions. With over 25 years as a service director in the document reproduction industry Mr. Herring created Cornerstone Business Solutions with a service philosophy that his competitors have ignored. Simply stated "Give customers the service that they deserve."

It is common in the copier industry for a company to sell you a copier along with a service contract and only show up again when there is a problem. Most of Cornerstones competitors view the service contract as a "pay me but please don't call me." Not at Cornerstone Business Solutions. We give you a level of service that is unmatched in the industry. With our 90 Day Preventative Maintenance Visits and the 4 Hour Service Call Response Time Guarantee, Cornerstone prevents most of the emergencies that other companies view as part of their business. You wouldn't drive you car without changing the oil and rotating the tires, so why should your copier company treat your equipment and differently?

Along with implementing a superior service philosophy, Mr. Herring has also introduced a new concept in this market for his Territory Managers. You may think it impossible but most account managers in the copier business only seem to call when it's time to renew your lease for a new machine. Again this way of doing business is avoided at Cornerstone Business Solutions. We perform regular account reviews and visits to make sure that you the customer are utilizing all of the features that our Canon equipment have to offer. Also your territory manager will monitor your equipment usage to make sure that we are giving you the best rate possible for your service contract. Once again our competitors live to lock you into long term service contracts without the possibility of renewing at a lower rate if your copy volume increases.

As you can see, Cornerstone Business Solutions is a company where service of our customers comes first. We are so confident in our ability to service your company that we offer our service programs to you in writing.